At W Enterprise Agency, we provide custom digital services tailored to each client. Due to the personalized nature of our work, we maintain the following refund policy:

1. Eligibility for Refunds

Refunds are available within 7 days of purchase only if the project has not yet started.

A project is considered started once we begin planning, design, or communication related to the execution of the service.

2. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

• The project has already started
• Initial concepts or drafts have been delivered
• Required project information has been submitted and work has begun
• Delays caused by the client (e.g., failure to provide content or feedback)

3. Partial Refunds

In exceptional cases, partial refunds may be considered at our sole discretion, depending on the stage of the project.

4. Refund Process

To request a refund, please contact us at:

support@wenterpriseagency.com

Include your order details and reason for the request.

Approved refunds will be processed within a reasonable timeframe.

5. Chargebacks

By purchasing our services, you agree to contact us first before initiating any chargeback or dispute.

We are committed to resolving any issues directly.

6. No Guarantee of Results

We do not guarantee specific financial or business outcomes. Refunds are not granted based on dissatisfaction with results related to performance or conversions.

7. Policy Updates

We reserve the right to update this Refund Policy at any time.